Lead Service Advisor

About Revel Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation's first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future - first in New York, with other markets to come soon. Our Operating Principles Revel's Operating Principles represent who we are, how we act, and what we believe. They define our culture. Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate. Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard. Humility. We take our work seriously but not ourselves. We're approachable, curious, and know we have a lot to learn. Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving. Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required. Service Advisor The Service Advisor's role is an essential part in the operation of Revel Leasing's service team. The Service Advisor, with the help of our Service Technicians, keeps our fleet of electric and gas vehicles in top condition for our drivers and passengers. Our Service Advisors are the point of contact between our Fleet Team who manage a fleet of over 500+ vehicles and our repair shop. As a Service Advisor, you will be responsible for communicating with stakeholders to determine which repairs are necessary, submitting and quality checking work orders to technicians, ordering needed parts and test driving vehicles after repairs are completed. Driving is also a key component of this role. As such, our advisors and technicians must keep a clean driving record, and be conscientious, defensive drivers. Responsibilities Managing all parts and/or products needed to ensure proper repair of vehicles including parts ordering, receiving and consumption. Track each item as it enters the shop through our inventory tracking system, do monthly stock counts. Keep a record of what's been used and where those goods have gone. Together with the fleet team, ensure the flow of incoming and outgoing cars in the shop match daily capacities on both mechanical and transporter sides. Perform mechanical work when needed. Perform field repairs when needed. Participate in rotating on call weekend shifts to ensure field repairs when needed. Ensuring compliance with regulations affecting service operations. Keeping up to date with manufacturer warranties and policies. Checking the progress of repairs and service. Maintaining work records and files and ensuring work is completed effectively. Confers with the fleet team and mechanic team about inspection results, recommend corrective procedures and prepares work order for needed repairs Writes a brief description of the drivers concern on the repair order to help the technician locate issue Refers to service history, inspects vehicle, and recommends additional repairs/service needed Maintain Service Technicians daily repair schedules Together with the foreman, hold responsibility for overall shop (warehouse) cleanliness Providing training and helping Technicians develop skills Follow established procedures and practices and read instructions, blueprints etc. Advises on necessary service for routine maintenance and repairs Ensures that vehicles are parked in assigned areas. Makes sure they are locked or unlocked, and all keys are marked and put away correctly Compensation and Benefits Base compensation range for this role is $30-40/hour, based on experience level. Posted salary ranges are reflective of NYC market compensation structures. Our benefits package includes: Medical, Dental, Vision 401k Life insurance Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical"‹"‹"‹ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or "‹expression, veteran status, or any other status protected under federal, state, or local law. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Created: 2024-10-19