Mission Advocacy Center Manager
St Josephs Indian School - Chamberlain, SD
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Summary of Position The Mission Advocacy Center Manager is responsible for providing donor satisfaction through the implementation of inbound and outbound calling resources; social media/email response; and donor record updates. This will include developing, implementing and reviewing center policies and procedures while leading a team of effective telemarketing specialists. The end goal is to serve our donors well by delivering a high quality, satisfying donor service experience; generating revenue; and representing the values of St. Josephs Indian School in the best possible manner. This is an exempt position. Accountability Reports to Director of Integrated Marketing Core Responsibilities ? Promotes and leads staff toward the organizations mission, vision and values. ? Inspires trust, develops staff and manages performance. Responsibilities Manages and directs all aspects of inbound and outbound Mission Advocacy Center operations in order to meet both retention and donor service objectives. Directs, implements and reviews Mission Advocacy Center policies and procedures. Establishes standards for donor satisfaction, call volume and response time. Motivates staff to achieve high performance goals while fully respecting donors. Measures and demonstrates team and individual productivity and donor satisfaction objectives. Creates a supportive, engaged, encouraging and achievement-oriented culture consistent with SCJ values. Performs staffing functions including: recruit and hire new personnel, write and conduct performance evaluations, make employment decisions and set up performance goals/targets. Works with other departments to develop call scripts, training programs and appropriate donor responses through multiple channels, i.e. phone, email, and social media. Performs other responsibilities as required by the Director of Integrated Marketing. Qualifications ? Bachelors degree in business administration, management or related field. ? Experience in customer service and/or call center operations is required. ? Must be a self-motivated team player of excellent character and personal integrity ? Must possess excellent communication and interpersonal skills ? Should have a proven record of coaching and developing employees ? Can demonstrate solid problem-solving skills and excellent management skills ? Must be financially astute; understands what drives revenues and costs ? Needs the ability to communicate the mission of St. Josephs Indian School in-depth Physical Demands ? Uses both hands and wrists repetitively for prolonged periods. ? Driving is required. ? Some supervision may require standing for prolonged periods. Expectations of Hours Worked ? Day shift Monday-Friday ? Occasional evening or weekend work required ? At least 40 hours/week
Created: 2024-09-23