Member Service Representative

Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Corning, NY market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We're committed to helping our members prosper by being a trusted advisor for financial services. CCU's vision is simple: 'To provide better service to our members than they receive anywhere else in the world.' Our growth is fueled by that vision, and it doesn't stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Member Service Representative I, you will build member relationships through quality service experiences, answer member questions in a knowledgeable, professional manner, and perform a variety of cash handling transactions. Essential Job DutiesMaintain appropriate knowledge of core systems and CCU's products and servicesPresent and explain beneficial products to members and assist in meeting their financial needsUtilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functionsAnswer questions and resolve problems for members by leveraging effective listening and quality service skills Perform file maintenance and account changesBalance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions Also assumes responsibility for other projects or duties as required or assignedRequired CompetenciesThe desire to make serving others a careerStrong communication skillsExceptional attention to detailConfidence in promoting appropriate products and servicesAbility to work effectively within a fast-paced environmentTechnical aptitude and experience with Microsoft programsBasic math skillsCash handling and customer service experience is preferredFlexibility to work in any of our Chemung and Steuben County branches is requiredEducation RequirementsAn Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered A high school diploma or GED is requiredExperience RequirementsPrior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidateCommunication Skills RequiredThe ability to read and comprehend moderate to advanced instructions and correspondence The ability to write moderate to advanced correspondence within professional etiquette standardsThe ability to effectively present information in one-on-one and small group situations Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role.Ability to work in a repetitive motion for a lengthy period of timeProlonged standingLifting requirement exceeds 10 pounds Ability to work within in a moderately loud, fast paced environmentRegular use of computer requiredSpecific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range Compensation: The starting Member Service Representative I base pay range is $17.00 - $20.00 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential. An Equal Opportunity Employer. Corning Credit Union values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Pay transparency nondiscrimination provision. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Minimum Salary: 17.00 Maximum Salary: 20.00 Salary Unit: Hourly

Created: 2024-11-02