Client Service Advocate
Sepire - Willowbrook, IL
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Company Overview Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channelcommunications services include contact management, printing, mailing, fulfillment, and electronic delivery. Job Summary The Client Service Advocate reports to the Operations team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excelin a rapidly changing environment. Responsibilities and Duties Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services. Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery Perform job duties in a secure manner adhering to company security and operational polices Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process. Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence. Predict and manage scheduling conflicts for jobs and programs and Approach challenges as they arise within the life of a project and suggest and execute creative solutions Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery Qualifications and Skills 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred Familiarity with mailing and shipping standards Excellent project management experience Capable of working effectively with teams of varying sizes Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience Experience in the marketing services technology or e-delivery preferred Some variable data experience preferred This position is in office, not hybrid or remote .Benefits and Perks Health insurance Vacation Paid holidays Birthday PTO 401k Convenient to public transportation and interstate access Access Control Level 2 This employer participates in E-Verify. Click here (for more information. Powered by JazzHR
Created: 2024-09-23