Service Manager

Thermo King Northeast is searching for a leader to serve as Service Manager for our Norton, MA shop. Thermo King Northeast is the Northeast's premier Thermo King dealer and service center with 5 locations in MA, ME, NY and CT. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts. Thermo King Northeast is a division of DeVivo Companies. Learn more about us at What We Offer: Family-oriented culture & team environment Room for advancement we promote from within Medical & dental insurance Life insurance Flexible spending account 401k plan with company match Paid time off Primary responsibilities: Create strategies for growth that are in line with company objectives Participate in preparing and administering annual working budget Strives for harmony and teamwork within the department and all other departments Develops and implements a marketing plan which promotes new and repeat business Complies with federal, state and local regulations that affect all operations Oversees daily service operation and provide leadership and direction to meet company objectives Develop effective service team including service writers, shop and mobile service technicians Participate in recruiting, hiring, dismissal, training, and conducting annual performance reviews on all service employees Maintain quality control to ensure customer satisfaction and compliance with OEM and industry standards Understand and promote safety, environmental and company policies Facilitate and maintain a level of professionalism within the work environment Plan, track and review daily, weekly and monthly productivity and financial goals and implement changes as needed Participate in training and educational opportunities offered by the company, remain current on operational, technical and strategical requirements to provide a high level of customer service Assist service writers and parts personnel with job scheduling, quoting and customer interactions Minimum Requirements: Five years relevant management experience in the field of heavy-duty truck, bus and/or transport refrigeration service Knowledge of basic business financial principles and practices Ability to facilitate customer, manufacturer, vendor and supplier relationships Proficient with computer operation/usage Strong verbal and written communication skills Experience with IC Bus, CUMMINS engines, International Trucks, Thermo King or Carrier Transicold products is preferred but not required. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.

Created: 2024-11-02