Director, Admissions

Director, Admissions The Director of Admissions within the Office of Marketing, Recruitment and Enrollment Operations (MREO) plays a critical role by leading a team of admissions professionals to ensure seamless support and guidance for prospective students interested in St. George's University. Reporting into the Executive Director, Admissions, this position involves strategic planning and execution of the admissions process, ensuring the team delivers exceptional customer service. The Director is responsible for creating a welcoming and efficient admissions experience, from the first point of contact with prospective students to their matriculation. By fostering a collaborative environment powered by data and best practices, the Director ensures that the admissions team effectively communicates the value of SGU's programs and supports students through their decision-making process. This role will primarily support student enrollment at St. George's University (SGU) for the School of Medicine (SOM) and secondarily for other university programs. Essential Functions Operational Management Oversee the daily operations of the Admissions Office. Ensure the team delivers high-quality customer service throughout the application process. Monitor and analyze recruitment and enrollment data to identify trends and areas for improvement. Manage the implementation of processes to reduce student melt and ensure a smooth transition to campus for deposited students. Admissions Process Management Guide qualified students through the admissions process, ensuring compliance with departmental policies and procedures. Develop and monitor processes to efficiently move students through the funnel in a supportive and student-centric way. Conduct weekly audits of admission team outreach, reviewing call reports, monitoring funnel progression, and overseeing dashboards. Team Leadership and Development Inspire, motivate, and manage a team of Admissions professionals including Associate Directors, Admissions Officers and Admission Callers. Provide coaching and feedback to ensure continuous improvement and effectiveness in all admissions functions focusing on admissions program knowledge, active listening and other core competencies including relationship building, time management and customer service excellence. Capacity to foster teamwork, morale, and professionalism. Collaboration and Strategic Execution Helps develop and execute strategies and initiatives to support the enrollment of students to SGU and to drive the successful execution of strategic objectives. Collaborate closely with key positions across MREO to ensure transparency and consistent processes and execution across the team. Assess and improve admissions processes and strategies. Essential Knowledge, Skills & Abilities Excellent interpersonal, communication, and organizational skills. Ability to lead, motivate, and manage a team comprised of onsite and remote employees. Ability to work collaboratively and drive strategic objectives. Excellent verbal and written communication skills: ability to effectively communicate with prospective students, staff, and senior management. Qualifications Bachelor's degree required. 7+ years of experience in admissions, enrollment management, or related field. 3-5 years of experience managing mid to large teams Experience with admissions software and CRM systems. Work Environment/Physical Demands This job is performed at a workstation in a positive, creative and collaborative environment. Hours and Travel A typical work week is 37.5 hours Monday through Friday 9am to 5pm. This is a hybrid position. Three days are worked onsite and two days are remote per week. Flexible hours required to implement initiatives and execute deliverables. Ability to work evening hours and occasional weekends as needed. Annual travel to Grenada as needed. The anticipated salary range for Director, Admissions is $127,500 to $150,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law. We Are Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment. A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do. Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards. Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care. Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes. About University Support Services, LLC University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams. USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Created: 2024-11-02