Service Advisor
Gateway Industrial Power, Inc. - Chicago, IL
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This job was posted by : For more information, please see: Gateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois, Missouri and Wisconsin is in search of a Service Advisor (2nd shift) for our Wright City, MO location. Duties include: Professionally answer incoming calls and provide great customer service Call for purchase orders as needed Process adjustments and handle credit balances Answer service inquiries & advise customers on status of repairs & delays as needed Communicate with customers & employees via phone, email, mail or in person with courtesy & respect Provide customers with estimated costs and repair time Receive authorization from all customers before doing any and all repair work Identify repair orders that require special issues (customer waiting, rush, comeback, etc.) Maintain a good working relationship with shop foreman and service team for scheduling and status of repairs Keep service manager informed on what is going on in your work environment Other duties as assigned Requirements: High school diploma or equivalent Computer literate (Microsoft Office & Windows based programs) Excellent customer service skills Strong written and oral communication skills including active listening skills Excellent organizational skills Must be detail oriented Ability to handle multiple projects simultaneously & quickly adjust priorities Ability to work with others in a team environment Ability to handle stress under pressure Experience in the automotive service or transportation industry (preferred) Benefits: Competitive pay On the job training Paid Vacation & Holiday time Medical, Dental & Vision Insurance Disability & Life Insurance 401k with employer match (limits apply) Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Created: 2024-09-23