Customer Service Representative RCM - OMJ|CC
Dynamic Workforce Solutions, Inc. - Beachwood, OH
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Ohio Means Jobs ClevelandCuyahoga County is sourcing Customer Service Representatives for a major Northeast Ohio healthcare provider. First, second and third shifts are available. Responsibilities: Provides clear written and verbal responses to patients who have concerns about their insurance explanation of benefits and Cleveland Clinic billing statement. ```{=html} ``` - Utilizes templates and scripted responses. ```{=html} ``` - Uses revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP polices and restrictions, MyAccount, coding and collections. ```{=html} ``` - Multi-tasks with multiple computer systems to communicate with patients and investigate, resolve and document patient inquires. ```{=html} ``` - Identifies and resolves patient account issues across the organization. ```{=html} ``` - Collects payments and ensures that the dollar amount is posted to the correct debit and according to the patient request. ```{=html} ``` - Offers payment options to patients as needed. ```{=html} ``` - Other duties as assigned. Education: High school diploma or equivalent. ```{=html} ``` - An Associate's Degree may substitute for up to one year of the stated experience OR a Bachelor's Degree may substitute for up to two years of stated experience. Certifications: None required. Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. ```{=html} ``` - Must be able to work in a stressful environment and take appropriate action. Work?Experience: Minimum of 2 years in health insurance claims processing, customer service or banking collections call center or medical facility is required OR must possess a minimum of 3 years customer service interacting with the public by telephone or in person in a similar role or capacity. ```{=html} ``` - Demonstrated PC skills proficiency. Physical Requirements: Ability to communicate and exchange accurate information.? ```{=html} ``` - Ability to perform work in a stationary position for extended periods. ```{=html} ``` - Ability to work with physical records or operate a computer or other office equipment. ```{=html} ``` - In some locations, ability to travel throughout the hospital system. ```{=html} ``` - In some locations ability to move up to 25 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.? Benefits: Health insurance Dental insurance Sick Leave Vacation Paid holidays Educational Assistance Retirement Interested candidates should contact: LaShorn Caldwell, Recruiter
Created: 2024-09-23