JFK Airport Customer Experience Specialist On-Call
ERMC Aviation LLC - Jamaica, NY
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General informationJob TitleJFK Airport Customer Experience Specialist On-CallDateSaturday, June 1, 2024StateNew YorkBase Pay Rate: $ 19.00CityJamaicaFull/Part TimePart TimePart Time DaysDays of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shiftRequirements and Description N.B.: THIS POSITION IS ON-CALL ONLY . Summary Customer Service Agents are the first line of defense for our customers This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily Responsibilities Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed Handle customer concerns and questions in a timely and efficient manner Provide answers to all general inquiries from customers and other airport visitors Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the JFK Airport community Qualifications High School diploma or GED. Must be at least 18 years of age. Customer Service experience is a requirement, airport experience a plus Bi-lingual a plus, but not required Must have a professional appearance: tattoos covered. No earrings for men. Able to stand on your feet for up to 8hrs Able to lift and/or move items up to 75 lbs. Must be able to climb, bend and kneel Must be able to use your fingers/hands to use a keyboard or tablet Must be able to work outdoors for extended period of time. Must be able to work a minimum of 3 days in total, including a weekend day. Must be able to work for various shifts starting from 5: 30am up to and including 10: 30pm. Must be fully vaccinated against COVID-19. ERMC is an equal opportunity employerEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly
Created: 2024-09-23