Call Center Associate
BMS Family Health and Wellness Centers - Brooklyn, NY
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Call Center Associate Brooklyn, NY ( Job Type Full-time Description We are looking for a skilledCall Center Associateto join our team. The Call Center Associate, will be responsible for answering calls in a friendly and professional manner. Your duties will include determining caller needs, providing information, forwarding calls to the appropriate department, and maintaining a high level of customer service. Your role is essential to our organizational initiative for patient retention, as you will be one of the first representatives our patients interact with. EssentialFunctions and Duties: Must be comfortable engaging with our patients and communicating in a polite and courteous manner at all times. Answer inbound calls, determine caller needs, and provide requests for information. Forward calls to the appropriate person/department for handling. Access the Patient Portal to retrieve appropriate information for questions to be answered. Maintain a high level of customer service, tact and professionalism during all phone interactions. Follow proper call center procedures and protocols. Keep accurate and detailed records of calls and follow-up actions. Participate in ongoing training and development opportunities. Contribute to a positive team environment and work collaboratively with colleagues. Additional duties may be required. Requirements Education High School Diploma or Equivalent. Skills Needed: Excellent communication skills, both verbal and written. Must have exceptional listening skills. Strong and consistent internal and external customer service skills, with a focus on providing personalized service. Ability to multitask and navigate computer systems quickly and accurately. Strong attention to detail and organizational skills. Ability to work collaboratively as part of a team. Positive and professional attitude, even in challenging situations. Bilingual Spanish/French/Creole is a plus. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply for this exciting opportunity We offer a comprehensive benefits package. Salary Description $19.04 Hourly
Created: 2024-09-23