Lead Medical Secretary - Smithfield

SUMMARY: In the absence of the Practice Manager and Assistant Practice Manager (if applicable), provide direction, planning and coordination of practice activities. Also mentors and trains new hires. Performs all duties of Medical Secretary/Assistant. Reports to Practice Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodations may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct. Consistently practices the Brown Medicine Customer Service Standards. Covers for the practice manager in his/her absence. Mentors and trains new hires. Performs duties of Medical Secretary Demonstrate flexibility to perform duties wherever volume deems it necessary within the office. BASIC KNOWLEDGE: High school diploma or GED. Demonstrated ability to establish positive rapport with peers. Graduate of a Medical Secretary Program or equivalent experience. Ability to read, speak and understand (both orally and in writing) English. Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). Medical Secretary Knowledge of medical office procedures and terminology. A technical understanding of reimbursement policies and procedures of various third party payor and medical assistance programs to ensure billing procedures are in compliance. Skill in greeting patients and answering telephones with a strong customer service focus. Skill in operating a variety of office equipment such as copier, facsimile, scanner and computer. Ability to prepare letters to patients and other correspondence. Ability to speak clearly and concisely. Knowledge of grammar, spelling and punctuation to document patient information and type correspondence. Skill in patient scheduling, billing and EMR software. EXPERIENCE: Three to five years' experience as a medical secretary. Experience with EMR software and medical scheduling software preferred. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INDEPENDENT ACTION: Work is performed under general supervision, with some independent judgment exercised in determining priorities. SUPERVISORY RESPONSIBILITY: Covers for practice manager in his/her absence. Recruits, hires and promotes according to Brown Medicine's Affirmative Action and Equal Employment Opportunity policies. EOE/F/M/Vet/Disabled Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.

Created: 2024-11-02