Field Service Supervisor
Lift Power Inc - Jacksonville, FL
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Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory. Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention. Primary Duties and Responsibilities: Maintain control over WIP Keep up on PM's and maintain a completion rate of at least 95% Maintain company guidelines for tech efficiency by: Conduct PM audits (2 per month) to insure techs are meeting the requirements of a PM Customer Visits - Visit each of our top ten service customers (including rental 'ship to' accounts) at least once per quarter. Rental - respond to requests of Rental Coordinator for repair, transport, and paperwork requests. Be accessible and responsive to your technicians, customers, and all LP departments. Oversee any tech apprentice under your supervision and make sure all traning criteria is met Ensure all technicians are achieving their individual training objectives Manage road service technicians Recruit, develop and evaluate personnel Customer retention and new service business Administrative tasks Requirements Valid driver's license Good communication, interpersonal, and motivational skills Technical and repair knowledge required Must be able to lift up to 50ibs Highschool Diploma Experience as a field service technician Benefits Competitive Health and Wellness Benefits 401(k) with Company Match Company Cell Phone Employee Appreciation Program Voluntary Wellness Program Paid Training
Created: 2024-09-23