BOH Supervisor
FIFCO USA - Rochester, NY
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BREW HOUSE HOURS OF OPERATION: Sunday - Thursday 11am-10pm Friday & Saturday 11am-11pm JOB SUMMARY The BOH Supervisor oversees BOH operations on a shift-by-shift basis, ensuring customers receive an excellent experience at the Genesee Brew House. This role is responsible for supporting and supervising staff, responding to customer inquiries and complaints, and being a liaison with FOH staff to ensure a smooth food service. This person will work with the KM and AKM to support ordering, food prep, menus, and employee scheduling and development. Report to management on BOH operations, and any ongoing issues or problems. STATUS: Full Time LOCATION: Rochester, NY DEPARTMENT: Genesee Brew House JOB TYPE: Non-Exempt ESSENTIAL FUNCTIONS & RESPONSIBILITIES Monitor and support BOH operations on a shift-by-shift basis including the main line, prep cooks, expeditors, and dishwashers Maintain an excellent quality of food preparation and execution on a shift-by-shift basis Liaison with management and hourly employees to improve restaurant processes and environment and ensure all food safety measures are met Follow opening and closing procedures to ensure the kitchen is ready for service and closed down safely Working knowledge of all BOH programs needed for service including POS System, Shift Notes, and Compeat Excellent knowledge of all kitchen equipment including proper upkeep and maintenance Modeling proper food handling and safety at all times, and making sure BOH and FOH staff are following correct food handling and safety procedures Ensuring employees are following all NYS regulations and company policies Make decisions on staffing for the day including adding/calling off shifts, assigning work areas, and handling any absences Identify issues with working environments and report them to management During shift assist employees especially during periods of high volume Maintain a professional and courteous relationship with customers and coworkers that fosters an inclusive, safe, and encouraging work environment Monitor and maintain BOH food, uniform, and equipment inventory. Assist with ordering and invoicing of BOH COGS and supplies as needed Ensure all checklists and cleaning procedures are completed by staff before, during, and after shifts. Contribute to maintaining the cleanliness and organization of the Brew Ensure BOH employees are delivering the best service during shifts and following company policies through coaching, modeling behavior, feedback, and correction if necessary Contribute to menu and special development, execution and delivery Represent the Genesee Brand, the Genesee Brew House, and the Genesee Brew House Management team in a positive and professional manner with employees and customers Record and maintain accurate records including employee documentation and notes for the day in Shift Notes Actively exhibit a commitment to support a diverse and inclusive work environment EDUCATION, SKILLS & EXPERIENCE High School diploma or GED 1+ years of experience in a high-volume restaurant in a lead or supervisory capacity Basic computer literacy including Microsoft Office Willingness to obtain Serve Safe Food Safety Manager Level Ability to maintain stable performance under pressure and de-escalate stressful situations PERKS Generous Benefits with options to fit your life Blue4U Discounts Retirement Options with employer contributions 4 paid holidays per year Flexible scheduling Generous paid time off Culture of pride and community involvement And of course, beer Drug Testing Statement: After a conditional offer of employment, a covered employer may require job applicant to submit a drug test All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetics, national origin, disability, or status as a protected veteran. ALERT: Fraudulent Online Employment Scams Always beware of online scams involving job offers FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process. For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov .
Created: 2024-09-23