RETAIL SUPERVISOR
Windham Mountain Resort - Windham, NY
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Overview of Position: The Shop at Windham Mountain Club is a multi-seasonal specialty retailer that carries a vast selection of equipment, clothing, and accessories for a variety of outdoor activities. The Retail Supervisor is responsible for overseeing daily operations, supporting both the Retail Shop Manager and floor staff to ensure guests receive a premier shopping experience. Job Qualifications: Possess knowledge of ski/snowboard soft goods, hard goods, accessories, and service. Possess strong team management skills. Must have experience in a retail environment, preferably in a leadership role. Must have strong computer skills, including knowledge of Microsoft Excel, Word, and Outlook. (RTP preferred) Must be comfortable interacting with both staff and guests in a friendly and helpful manner. Must be able to handle a stressful, noisy, and crowded work environment. Must maintain a clean and professional appearance. Must be reliable, results-driven, and willing to learn. Job Duties: Oversee daily retail floor staff Ensure sales floor is neat, clean, and fully stocked at all times Maintain accurate knowledge of all shop merchandise to better identify and serve guest needs Assist with merchandising and changing displays Assist in the monitoring and control of all inventory of merchandise Perform customer transactions such as sales, returns, exchanges, etc. Handle customer service issues and complaints promptly and appropriately Perform various shop maintenance and housekeeping duties Maintain knowledge of the ski area, programs, events, daily snow conditions and any other information that aids in your communication with guests Work Schedule and Conditions: We are in the business of providing a premier product and guest experience. Traditionally our busy periods during weekends and holidays you will be expected to work. You may also be asked to work extra hours or days on occasion, especially during the holidays. Dress Code: Name tag must always be worn, no exceptions. Must maintain a clean and professional appearance - grooming as needed to prevent body odor, unkempt hair/nails, and dress as appropriate for the season at all times. Business casual attire, including jeans, is appropriate. No large logos, holes, or tears should be visible in any clothing.
Created: 2024-09-23