Systems Client Consultant

Do you enjoy problem solving and providing excellent customer service? Are you good at thinking quickly and offering suggestions? Federated Hermes, Inc., a leading global investment manager, with $782.7B in assets under management; serving investors around the world is seeking a Systems Client Consultant to join our Investor Services Team located in Warrendale, Pennsylvania. This position will utilize your ability to analyze, problem solve, and interact with others to provide service and technical support for intermediary clients using tools, trading systems, and other web-based products. Acting as the operational expert, this position will ensure our clients are properly trained prior to using these systems and appropriately supported on an ongoing basis. What you can expect: As a Systems Client Consultant, you will be responsible for: Providing day-to-day support of clients using FHI's web-based transaction and reporting system (EDGEnet), Alliance Partner interfaces, and other system related products and applications. Monitoring and responding to client inquiries received via the System Client Consultant toll-free support line or team mailbox. Identifying and recommending Federated Hermes system related products, enhancements, and services that assist the client to resolve operating and system issues. Coordinating the installation/establishment of the various Federated Hermes and Alliance Partner system interfaces and products for clients. Leading the client through trainings and tutorials on the various Federated Hermes systems and products while providing ongoing support and troubleshooting as needed. Resolving any system/product related issues encountered by clients. Providing quality control reviews for exception processing requests received from intermediary and institutional clients. Participating in business initiatives involving the systems, including the development, testing and implementation of new system enhancements What we are looking for: High School Diploma or equivalent required; bachelor degree preferred Minimum 1 year of business experience with general knowledge of the financial industry, operations, systems, and services; 3-5 years of prior client services and relationship management or technology experience preferred Knowledge of Federated Hermes and DST products, systems, operations, and services preferred. About Federated Hermes: For nearly 70 years, Federated Hermes (FHI) has provided world-class investment solutions to financial professionals in the United States and around the world. Federated Hermes' employees have defined the qualities of the company's success over the decades: a reputation for integrity and excellence, a commitment to customers and employees and a history of longstanding client relationships. While each market cycle brings new opportunities and challenges to the company, Federated Hermes continues to foster employee commitment to excellence in the investment management industry. For additional information: About this opportunity please visit: Federated Hermes is committed to providing equal employment opportunities to qualified individuals without regard to the following criteria: race (including physical characteristics such as hairstyles ), color, national origin, religion, sex (including pregnancy), sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any applicable local, state or federal law applicable to Federated Hermes.

Created: 2024-10-19