First Notice of Loss Associate
NJM Insurance - Trenton, NJ
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Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home. With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading regional provider of commercial lines, worker's compensation, automobile, and property insurance. Become a member of our team and you'll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time-off plan, and much more Schedule: Monday to Friday (10:45am-7pm) and 1 Saturday a month (8:30am-4:30p) Responsibilities Will serve as first contact for our customers who are reporting claims. This includes handling incoming calls and accurately processing information into the system for assignment to an adjuster. Provide exceptional customer service to customers who have experienced and auto or property loss Determine appropriate coverage and complete necessary follow-ups in a timely manner Efficiently navigate systems to access appropriate information to service callers Perform additional duties within the department, as needed Requirements Contact Center experience handling inbound calls is a plus Must have or be able to obtain and maintain a home high-speed internet connection Strong verbal and written communication skills Ability to demonstrate empathy to customers during what may be a stressful time Excellent listening skills Ability to navigate multiple programs simultaneously Accurate keyboarding skills Bilingual in English and Spanish is a plus High school diploma or GED Compensation: Salary is commensurate with experience and credentials. Pay Range: $42,799-$49,700 Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Created: 2024-09-23