Lead Service Specialist - R0027891

Lead Service Specialist - R0027891 DESCRIPTION/RESPONSIBILITIES: Job Description: The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. Responsibilities Concierge Lead position provides 'White Glove' customer service and is responsible for taking care of all conference room, shared office spaces (hoteling) client meeting rooms, visitor offices and common areas at a client location. Responsible for assigning concierge team members duties and overseeing day to day operations Hoteling and IT Support includes scheduling use of shared offices and meeting spaces for clients and visitors to firm and setting up shared spaces/workstations with necessary IT equipment. Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and offices . Perform walk through of floors to Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and manage IT requests for shared office spaces and meeting rooms . Maintain inventory control of shared office spaces and order supplies as needed. Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance Ensure all projects have been properly completed and quality checked Work to resolve work issues or complaints Assist management with training new hires on all processes Requirements High School Diploma or GED Minimum of 2 years work experience, preferably in a mail or production, hospitality, copy, print or scanning environment Ability to lead others in a professional manner Strong written and verbal communication skills with ability to resolve complaints Ability to multitask with attention to detail Working knowledge of MS Word, Excel and Outlook Ability to lift or move 40 lbs. or greater Ability to walk, bend, kneel, stand or sit for an extended period of time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Created: 2024-11-02