Lead Service Specialist

It's fun to work at a company where people truly believe in what theyare doingJob Description: The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.Essential Job ResponsibilitiesAssign production tasks to team membersWork independently on production assignments, often at a satellite copy center without direct supervisionEnsure all projects have been properly completed and quality checkedWork to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveriesAssist management with training new hires on all processesOther duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality servicesQualifications & Requirements High School Diploma or GEDMinimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environmentAbility to lead others in a professional mannerStrong written and verbal communication skills with ability to resolve complaintsAbility to multitask with attention to detailWorking knowledge of MS Word, Excel and Outlook Ability to lift or move 40 lbs. or greaterAbility to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is 19.00 to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.#INDHPClick here to learn about Epiq's Benefits.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usIt is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly

Created: 2024-11-02