EMR SUPPORT SPECIALIST

Apicha Community Health Center's mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase 'we care' embodies everything that Apicha does. Whether it's our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect. 'We care' is what we live and breathe; it's an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others. Position Summary: We're looking for an organized professional full-time EMR Support Specialist for our Manhattan location. The ideal candidate is someone who is patient, has strong technical and problem-solving skills, an attentive listener and able to communicate effectively with all levels of staff. The EMR Support Specialist will be responsible for optimizing the utilization and maintenance of Apicha's electronic health record system improving the delivery of patient care and enhancing the quality of data. Job Responsibilities: Technical Support - triage and troubleshoot EHR system ticket requests/issues, all end-user requests documenting follow-up resolution to address issue/request in a timely manner. Training - coordinate training to new and existing employees on features of the EHR system. QI/QA - work closely with various departments to evaluate workflows for EHR system and provide recommendations for area of improvement. Qualifications: Associate degree in healthcare, human services, computer science, or related field or equivalent work experiences in related field - Required. 3-5 years' experience with an electronic health record preferred. (eClinicalWorks strongly preferred) Certified in eClinicalWorks a plus. Strong computer skills in Microsoft Office required, (applications such as: Work, Excel, PowerPoint). Strong technical and problem-solving skills. Excellent verbal, written communication, and interpersonal skills required. Ability to work independently and in a team environment. Ability to multi-task and prioritize workload. Ability to stand, walk or sit for an extended period of time. Includes working at a computer for an extended period of time. Ability to hear and see within normal range. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few. We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today

Created: 2024-11-02