Operations & Maintenance Field Service Lead

The Operations & Maintenance (M&O) Field Service Engineer Lead is responsible for leading groups or teams and working to commission and maintain utility & commercial Clean Energy/Inverters, PV Solar, BESS equipment as well as customer site equipment in the field. Duties include Leading and direct engagement in troubleshooting, repairing, and analyzing Utility/commercial inverter and BESS applications, regular working with high voltage electricity, site and plant equipment systems from the DC input through the BESS and site Substation while maintaining and managing excellent customer service activities. A successful candidate will develop a detailed knowledge of Dynapower's and other Utility/commercial inverter & BESS products, associated accessories, site equipment, and 3rd party accessories that are sold by Dynapower or installed at a customer's site for use with the purchased equipment. - Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide all levels of support to deployed Field Service Technicians in respective field (ESG/IND). Assist supervisors in all aspects in directing jobs and schedules, as required. Participate in generating scope of work and determining labor and material requirements for all billable and warranty work. In cooperation with the Service Coordinator and Department Supervisor and by participating in scheduled daily team meetings, assist in the organization of workflow of all technicians working remotely and deployed. Ability to provide training and certify field service technicians on the Energy Storage, Mining, and Chopper Product lines. Ability to coordinate complex field operations individually or by managing a team of service technicians through job completion, efficiently and safely. Service, analyze, and repair Industrial Power Conversion equipment, Energy Storage equipment, peripheral systems, and associated controls throughout the world. Onsite commissioning of complex Energy Storage Systems and Industrial power supplies, new and refurbished, to include the integration of customer controls and peripheral systems. Provide recommendations to site and system level control integration and scheme. Provide educated recommendations to maintenance schedules and services to maximize customer uptime on all Dynapower systems. Works independently (self-managed) with little to no guidance or Technical Support. Write detailed technical service reports with visual illustrations for all services rendered to include but not limited to; recommended spare parts, owner operator recommendations, forward action plans to maximize uptime and system longevity. Write detailed procedures, work instructions, and maintenance plans for technicians and customers. Review and edit service reports from other service technician in coordination with applicable service manager. Provide classroom level training on SCR and SMPS power supplies to include but not limited to; owner operator training, system diagnostics, product preventative and corrective maintenance. Preform design and engineering changes and recommend product improvements. Update documentation, PLC code, write technical papers and specifications. Ability to support Dynapower customers and Field Technicians in a remote capacity via phone, video, email, etc. when not operating in the field. Ability to support Dynapower factory testing with little to no guidance. Education & Experience Bachelor's degree or the equivalent required 5+ years of current experience in the power electronic conversion field or in related areas. 7+ years of current field service experience. Experience required in the use of basic mechanical hand tools and electrical test equipment used for maintenance and measurement of line frequency power circuits (i.e. DVM, current measurement of AC and DC circuits, oscilloscope, power analyzers, and energy measurement equipment). Experience with medium voltage power systems is required. Valid driver's license and passport Proficient in Microsoft Office suite particularly but not limited to Outlook, Excel, and Word. Advanced computer skills and Networking are required. Familiar with various forms of communication protocol, i.e. Modbus, CAN, RS232, RS485 Understanding of the latter logic and PLC functions is required. Excellent comprehension of various styles of single-line drawings and advanced electronics. Knowledge and safety practices of High Voltage Battery Storage/Systems. Familiarity with standard concepts, practices, and procedures required to service energy storage and power conversion equipment. Basic knowledge of low voltage (0-600Vac) control circuits. Must be able to rely on experience and judgment to plan and accomplish goals in an efficient, safe, and timely manner. Must have an excellent working knowledge of single and 3-phase power systems and an excellent working knowledge of power conversion topology. Demonstrate safety and best practices for a variety of test equipment, personal protective equipment, machine interlock, and site safety equipment. Board-level electronic component and subcomponent understanding is required. Knowledge of metal finishing, Industrial power systems, Electro Chemical processes, Mining processes, and energy storage and conversion required. Ability to perform most functions without assistance is required. Ability to safely work around medium voltages. Work Environment This job is in an array of different environments and locations. Primarily in outdoor environments. Some work is inside an industrial facility. Working around low, medium and high AC and DC voltages. This role routinely uses standard personal protective equipment such as required Safety Glasses and Safety shoes as well as hearing protection and gloves, as required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constantly move objects and use abdominal and lower back muscles to provide support over time without fatigue. Specific abilities required by the job include positioning oneself to lift or move objects weighing to 40 pounds, pushing and pulling objects with up to 200 pounds. Constant movement and use of limbs. Specific abilities required by this job include prolonged standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and frequently pinching and/or gripping. Frequently observe, detect, discern, and convey information. Specific abilities required by this job include near, far and color vision acuity, peripheral vision, depth perception and ability to adjust focus. Requires good manual dexterity and coordination, and stamina. Specific abilities required by this job include the frequent requirement of overtime work. Travel Travel is primarily 75-80% of the job with a primary focus in the assigned region of the U.S. International travel is possible, although unlikely, and may be offered based on customer and staffing demands, but this only occurs on rare occasions. This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization. #LI-JL1 #LI-Remote Hourly Base Pay Range: $26.63 - $36.62 At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation, sick, bereavement, and parental leave. Smarter Together Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement (Click here to view our Sensata Recruitment Privacy Statement for China (NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type 'FIND JOBS' in the Workday search bar. Return to Read our Fraud Advisory (Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at and follow Sensata on LinkedIn (, Facebook (, Instagram ( and X (. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law. View The EEO is the Law poster ( and its supplement (. Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (DEI Policy FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster and its supplement Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters

Created: 2024-11-02