Case Manager, ESOL

Organizational Overview RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods. Here are some highlights: Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth. Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities. Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors. RiseBoro's mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don't determine health outcomes, housing stability, or economic power. If you're interested, consider becoming part of the RiseBoro community. Candidates must have the required qualifications to be considered for the position. The salary or hourly rate offer will be based on the candidate's experience in the exact or comparable position and additional preferred qualifications will be considered. Schedule: Monday - Friday, 35 hours per week Salary: $49,438.00 per year ROLES, RESPONSIBILITIES AND ESSENTIAL DUTIES: Assist Family Development Coach (FDC) with registration and enrollment process; complete Individual Service Plan (ISP) with students to clearly outline and track educational goals and support services provided Support participants with translation services as needed and provide digital technical assistance Responsible for conducting daily case management, weekly surveys, monthly interactions, and participant exit interviews; enter data of all interactions into funder Participant Tracking System (PTS) and internal tracking systems Work with instructors and FDC to ensure that participants meet identified contextualized literacy goals Closely monitor program participants' academic progress Work closely with Family Development Coach to ensure students are attending program Provide supportive services & relevant referrals as needed such as education, health, legal, family counseling, housing and other support and wrap-around services needed as determined during the initial student assessments and action plan Update and maintain the program's Referral Resource Guide; establish community connections to enhance referral services Provide career development and job search counseling to adult literacy students in both individual and group settings; register participants in Department of Labor JobZone website Collaborate with instructors to ensure that each student is assisted in the creation of a resume and general cover letter Work with Family Development Coach to promote and enroll participants in High School Equivalency, College and/or alternative educational pathways Schedule guest speakers and relevant services for participants; invite and schedule guest speakers from different career and education fields to present students with career and academic information Provide overall support and assistance to the program Attend all funder required professional development trainings Attend Adult Education Program Improvement Committee meetings ready to report on progress Complete tasks deemed necessary by Program Director and Family Development Coach During the months of July and August, contingent on the availability of funds, the Case Manager will transition to a position within the Education Division that is comparable in duties and responsibilities REQUIRED SKILLS/QUALIFICATIONS: Must have excellent interpersonal, communication and writing skills Must be detail-oriented, organized, and have the ability to multi-task Proficiency in MS Office Suite Bilingual (English and Spanish) required Working knowledge of career counseling and/or adult education preferred Willing to go above and beyond program mandates for the benefit of the student SKILLS, KNOWLEDGE & ABILITIES: Associates degree in Human Services or a related field and 2 years of relevant experience; or High School diploma (or equivalent) and at least 3 years of relevant experience required Equal Employment Opportunity (EEO)/Affirmative Action Policy It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro offers reasonable accommodation based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Created: 2024-11-02