Data Transport and Circuit Logistics

Manage Logistics: Obtain quotes, draft orders, provision, fulfill, receive, track, schedule, and manage of information and communications technologies in support of the USCIS world-wide software defined Wide Area Network (SDWAN). Develop and recommend operational and organizational process improvements. Identify, recommend, and assist with the implementation of data transport services. Collaborate through updating/maintaining electronic shared folders, joint use spreadsheets, and various communication vehicles with customers, stakeholders, and vendors. Manage hosted connections and/or hosted virtual interface, and other consumption-based services. Coordinate with vendors to monitor order status and resolve issues. Coordinate with the Enterprise Infrastructure Services (EIS) Provider for all standard facets of Networking and Telecommunications. Perform the procedural steps of the fulfillment process. Support work process flow including receiving and validating requests, supplier/vendor identification, request order processing, confirmation of delivery, receipt verification, maintenance of services inventory and closing transactions. Monitor and respond to incoming service requests. Assist Government PM in processing data transport requests to appropriate contract vendor. Maintain branch service request database for all circuits order and decommissioned. Provide customer satisfaction oversight and corrective action to resolve actual or perceived discrepancies in customer service. Assist Government PM in providing quotes for services and equipment. Validate service requirements and available funding. Draft orders for approval/authorization from the federal manager or designated agency representative. Place Government-approved orders with suppliers (vendor or GSA) for new equipment for moves, additions, changes and disconnects. Monitor order status and manage through installation. Communicate status changes on existing circuit orders with the Deployment Team(s) daily. Escalate orders with the vendors to meet service delivery objectives. Provide support for problem resolution during the service delivery period. Update all records associated with the order including the end-user notification and internal order-tracking databases and file systems. Manage the decommissioning and scaling of data circuits, coordinating with the Deployment Team and monitoring the process through to hand-off for billing verification. Obtain federal manager approval to decommission the circuits. Provide weekly disconnect updates to the Deployment Team(s). Manage support issues for long distance outages, toll-free and international calling problems Maintain an accurate and current Circuit Tracking Database. Maintain capacity, location, and carrier data. The data shall be entered into a circuit ordering database and the Circuit Order Tracking System (COTS) when appropriate and circulated for infrastructure engineering/management review. Obtain Engineering/management approval of all data and voice transport orders. Coordinate orders with local site points of contact and continually track orders through provisioning, installation, and activation. Provide logistical support to include the scheduling of all activities associated with day- to-day deployments, technical projects, meetings, conferences, and required trips. Support the preparation of policies, directives, procedures, and documentation for day-to-day operations. Maintain databases and/or records to ensure they are up to date. Provide oversight to the designated Govt representative on the identification, ordering and placement of equipment, lines and cable for new offices, office expansions, relocations, system enhancements/additions, etc. Support a multi-product and multi-vendor environment. Assist in creating requirements documentation. Assist staff through the necessary approvals and placement of orders. Update/provide input to database(s) of work requirements, including work performed, lines provided, billing rates, and other related information. Provide review of work progress and quality of work performed by the implementation vendors and/or service delivery organizations. Coordinate activities with vendors, contractor personnel, our organizations and when appropriate other Government agencies. Assist with budgetary cost projects for each fiscal year. Provide data and voice circuit troubleshooting issues with carriers. Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, or other related field or equivalent relevant experience. BS can be substituted with an additional 4 years of related experience. 3+ years of experience. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Created: 2024-11-02