Vendor Manager
Jones Lang Lasalle - Minneapolis, MN
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The Vendor Manager is the day to day key contributor to a successful partnership with third party suppliers for IFM Services. This role interfaces closely with IFM field personnel, Supply Chain and Procurement, client and vendors to ensure a strong mutually beneficial relationship. ResponsibilitiesVendor Management of Facility Management (FM) providersFull adoption of a new work order technology system (Corrigo) and provide training to FM providersDevelop and drive FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policiesLeverage data from various systems to develop scorecards integrating reports from surveys, operations data, and other data sourcesFacilitate vendor review meetings and hold fact-based, diplomatic, and frank discussions with vendors regarding opportunities for improvementSpearhead internal process improvements identified through collaboration with suppliersEnsure supporting documentation is 'audit ready' to meet client's quarterly audit cycle deliverablesKey user for supplier financial risk management software platformSingle point of contact for account supply chain team to:1) Client subcontractor vendor management program manager2) Operations team regarding work order management activities and escalated vendor issues3) Firm and client supplier diversity program managersManage and develop strategic vendor relationships through a quarterly business review (QBR) process to drive performance, value, and innovation for key recurring service categories such as landscaping, snow removal, and pest controlDevelop Key Performance Indicators (KPI) and Service Level Agreements (SLA) for strategic suppliers in key categoriesForm cross-functional teams to address vendor management challenges in a holistic fashionCommunicate with senior management team regarding vendor performance and relationshipsManage special projects as requestedQualificationsBachelor's degree or the equivalent is preferred3+ years Vendor Management experience for FM servicesPresentation skills and professional communication-style both written and verbalFinancial AcumenSupply chain experience (purchasing, procurement, sourcing, vendor management) is requiredOrientation and balance of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking is requiredExperience working with hard and soft services categories, particularly real estate services within Facilities Management and Project Management service lines, is preferredKnowledge of service contracts and compliance issues in a financial services environment including certificates of insurance (COI), background checks, and financial reports (Dun & Bradstreet) is preferredExperience developing scope of work (SOW), KPI, and SLA documents is preferredAnalytical toolkit including data sourcing from operations systems, advanced MS Excel, and MS Access is preferred JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodat ons for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Created: 2024-09-23