Customer Service Representative
Chubb - Whitehouse Station, NJ
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JOB DESCRIPTIONWe're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:Whitehouse Station, NJPhoenix, AZO'Fallon, MOIf you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talkJob Responsibilities:Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentOn average, our representatives are responsible for 40-50 calls per dayPhone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageResponsible for cross selling coverage to round out accountsAssume ownership and timeliness in handling agent requests in an efficient, accurate and professional mannerAbility to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiriesAnalyze information to make appropriate decisions and solve problems, while maintaining a positive phone experienceAbility to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)Work collaboratively with team members, and business partners to provide a quality experience for our agentsAbility to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as neededComplete additional tasks and other projects/duties as assignedABOUT USChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Created: 2024-09-23