911 Emergency Dispatcher - OMJ|CC
OMJ|CC - Bedford, OH
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Ohio Means Jobs ClevelandCuyahoga County is sourcing 911 Emergency Dispatchers for a local public safety employer. Both first and second shifts are available. Job Summary: The Public Safety Telecommunicator plays a critical role in emergency response. A Public Safety Telecommunicator provides critical life-saving assistance to citizens requesting police, fire, or emergency medical assistance, in addition to the responding units dispatched to handle the response. Through professional information gathering, a Public Safety Telecommunicator determines the nature of the call and what type of assistance or information is needed. For calls requiring police, fire, or emergency medical response, a Public Safety Telecommunicator professionally dispatches the appropriate agency to the scene, while maintaining proper computer records of all units dispatched. Works under the close supervision of the Center Manager and the Assistant Director. Position Responsibilities: Answers calls for emergency response received via voice, text, TTY, and video. o Questions voice, text, and TTY callers to determine the nature and location of the problem and extracts and records essential information. ? Analyzes conflicting and/or limited location information to direct first responders to the scene. o Views, records, and disseminates to the appropriate responders, essential information provided through video recordings. o Contacts disconnected calls to determine the nature and location of the problem and enters information as appropriate. Dispatches, via a radio console or other electronic means, emergency and other calls requiring police, fire, or emergency medical response according to priority and availability of field units. o Maintains strict radio discipline at all times o Complies with Center procedures in the transmission of all radio traffic. Monitors dispatched units' activities. Receives and transmits to field units updated information as it is received. o Takes protective actions for first responders by providing life-safety information during responses such as 'officer down' and MAYDAY calls. Administers care by providing pre-arrival medical instruction by directing callers through procedures such as CPR, childbirth, and control of blood loss while emergency medical services are enroute. Essential Job Tasks, continued: Gathers, analyzes and reports critical information during life-or-death situations such as crimes in progress, medical emergencies and fire/rescue incidents. o Negotiates with suicidal callers or hostage takers while emergency responders are enroute. Manages communications of emergency responders to incidents and assists with incident operations during events such as active shooter and officer down responses. o Deploys units to the scene of planned events, major emergencies or ongoing incidents as required by policy. Enters incident data into computer aided dispatch system, maintaining various automated and manual logs, records and files relating to call-taking and dispatching activities. Retrieves and accurately relays to requesting law enforcement field units, information obtained through the Law Enforcement Automated Data System, (LEADS). o Enters and maintains law enforcement data in the system as appropriate Answers administrative telephone lines, provides routine non-technical information upon request and refers all other inquired to the proper person or department. Essential Knowledge, Skills, and Abilities: Oral and Written Communications: Demonstrated skill or ability to: o Speak English with sufficient clarity to be understood by others on the telephone, radio, or in person. o Actively listen to others for an understanding of their needs and situations o Assertively guide conversations in order t
Created: 2024-09-23