Student Services Specialist

Student Services Specialist Print ( Apply  Student Services Specialist Salary $37,131.00 Annually Location Mount Laurel, NJ Job Type Full Time (35 hours) Job Number 01199 Department EMSS Opening Date 08/15/2024 Description Benefits Questions Description Under general/limited supervision this position is responsible for providing customer service to internal and external customers. This includes providing information, electronic and manual data collection, data entry, and filing. This is a Support Staff union position as stated in the Support Staff collective bargaining agreement- Grade 9 Specific Duties and Responsibilities Serve as the primary Registration point of contact for RCBC students via email, phone and in-person services. Assist new and returning students in all processes related to Admissions and Registration office functions. Respond to inquiries from all Student Services Center departments. Assist the Registrar in the coordination and training of part-time personnel and Student Workers. Actively participates in the recruitment process through the College's sponsored programs and through informal interactions with the community. Process credit and registrations, drop/add forms, and withdrawal forms. Maintain relevant files. Assist in processing all chargeback acceptance/refusal forms for students attending other colleges. Perform other related duties as assigned. OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community. Minimum Qualifications Education: Associate's degree required. Experience Required: Demonstrated ability to communicate effectively and work with a diverse population. Demonstrated ability to handle multiple tasks. General working knowledge of personal computer, word-processing software, databases and spreadsheets. Skills/Abilities /Knowledge /Other Requirements: Organized and detail-oriented. Strong commitment to customer service. Excellent interpersonal skills. Ability to maintain a positive attitude in a demanding work environment. Demonstrated knowledge of computer-based programs including word processing, graphical presentations, database, spreadsheets, and email. Ability to input, update and maintain both manual and electronic filing systems. Ability to communicate effectively (both orally and written) with students, employees, other members of the College community, and the public. Ability to maintain and control confidential information. Demonstrated ability to work independently and be self-motivated. Ability to work evenings and weekends. Additional Information INSTITUTIONAL EFFECTIVENESS: Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college. Benefits- Support Staff 35 hours ( 01 Do you have a minimum of an Associate's degree? Yes No Required Question Agency Rowan College at Burlington County Address 900 College Circle Drive Mount Laurel, New Jersey, 08054 Phone 856-222-9311 ext. 1584 Website

Created: 2024-11-02