Care Navigator SE

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients. Interested in this position? Apply online and create a personal candidate account Current Employees of NeighborHealth - Please use our internal careers ( portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (. Time Type: Full time Department: Quality All Locations: 1601 Washington Street, East Boston Position Summary: The Care Navigator works with the patient's primary care team to address the complex non-medical needs that can negatively affect a person's health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Essential Duties and Responsibilities Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services. Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier. Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters. Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments. Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up. Qualifications and Requirements Bachelor Degree 1-2 years in a direct service role. Experience with and underserved population a plus Strong second language skills. Spanish preferred. Ability to multi task with strong organization and time management skills. There's a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the 'Top Places to Work' by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team Medical & Dental Coverage Life and Disability Insurance Privileges at Boston Medical Center for Providers 401(K) Retirement Plan Educational Assistance Flexible Spending & Transportation Accounts Paid Holidays, Vacations, Sick and Personal Time A Generous Staff Development Benefit Excellent Malpractice Coverage A Designated Medical Staff Office for Physician Support Free Parking And Much More

Created: 2024-11-02