Telecommunications Engineer
Griffin Health - Derby, CT
Apply NowJob Description
Description Telecommunications Technician Working knowledge of Information Technology systems and practices - LAN/WAN, Internet Protocols, VoIP, POTS, Key Systems, PBXs, Video, Firewalls, Routing and VPN Hands on experience programming of PBX, Key and VOIP systems. Ability to provide changes and installations of desktop phones. Work with voice and data cable management systems within buildings. Which includes but not limited to, riser cables, fiber, cat 5&6 cables, coax. Ability to test and correct end to end cable issues Knowledge of Microsoft Office and computer software products - Word and Excel Monitors the operation of telecom (PBX/VOIP/Key Systems/POTS/T1s/PRIs) systems, performs tasks relating to telecom operations, installation, and/or maintenance for local, offsite and/or remote location phone systems Assists with the coordination and delivery of telecom products such as Video, wireless, VoIP, POTs, fiber, Telecom solutions to office and department locations. Develop and maintain accurate documentation Actively participate in Technology, Daily, Quarterly and Annual planning sessions for current and future technology planning, architecture improvements and strategy sessions. Manage Customer Adds, Moves and Change requests timely to meet defined IS department SLAs. Work directly with clients, IT, and management personnel through phone, email, and case management system to troubleshoot and resolve customer reported telecommunications or network issues. Provide timely updates to end users with status updates of reported issues or projects. Triage issues related to phones, calling and call quality, password resets, internal and external connectivity issues. Proactively and appropriately respond to client requests. Take ownership of cases and see through to resolution to client's satisfaction Work with various vendors and carriers to open and manage trouble tickets to resolution for both Hospital and community practices. Document and escalate more complex issues to higher level technical team members and management both internally and externally. Acquire and maintain current knowledge of universal telecommunications technologies, connectivity products and service offerings Remote and occasional Onsite Support of Clients VoIP, TDM, POTs service installation, Moves, Adds and Changes Properly document in ticketing software both call purpose and resolution Communicate with customers by phone and in person to receive orders for installation of services; add, change or change service; and address other service-related issues Verify accuracy and completeness of all new customer orders; enter orders into business systems with a high degree of accuracy Obtain CSRs from multiple LECs/CLECs to perform detailed audits of current services Act as liaison between Sales, Customer, Vendors, and Partners and works closely with Circuit Delivery, Provisioning, Service Activations Technicians and Field Service Technicians to ensure a smooth installation and activation Ability to work independently and in a professional manner in the office, at client site and at other locations Ability to communicate clearly and in a professional manner in person, on the phone and via written correspondence Other duties as assigned by management EDUCATION: High school education. Trade school preferred. EXPERIENCE: Five (5) years Telecom experience required. T-1 license preferred. PHYSICAL DEMANDS/WORKING CONDITIONS: Works in strained positions, stoops, and climbs ladders. Occasionally lifts heavy equipment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Created: 2024-09-23