Technical Support Specialist (BTS), Bloomberg ...

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg. Our Team: The Bloomberg Technical Support team consists of self-driven, technical individuals that provide support for a wide range of Bloomberg products across multiple technologies. The team operates on a global level, ensuring seamless and uninterrupted support for clients 24/7 in English, while also ensuring local language support during respective business hours. What's The Role? As a Bloomberg Technical Support specialist, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the ins-and-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry. You will leverage your in-depth technical skills and soft skills to deliver clients access to wide-ranging Bloomberg products across multiple technologies. You will support clients over the phone, chat, email, and in-person to ensure the highest quality of service to our clients. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and problem-solving skills while gaining insight into the global financial markets - then this may be the opportunity for you. We'llTrust You To: Effectively prioritize a high volumeof calls, instant message and tickets, while also addressing team related tasksand initiatives. Thrive in a fast paced team, whilstdemonstrating adaptability in a constantly evolving environment. Foster strong client relationships,understanding client needs, provide technical support, and maximize customersatisfaction. Collaborate with internal teams atdifferent levels and across regions to resolve complex issues while maintainingeffective communication and ensuring consistent adherence to company standard. Supportthe Bloomberg Terminal, office tools (API) and services in our client'senvironment encompassing advanced software troubleshooting. SupportBloomberg's private IP network including connectivity of customer Bloombergrouters, Enterprise servers, FIX connections and SFTP. Deliversupport for Bloomberg products operating in Virtual environments (VMWare,Citrix, Hyper-V, AWS) ensuring seamless functionality. Understand core business objectivesand help achieve them through daily proactiveoutreach to clients for licenses, hardware, software, and networkset-ups/upgrades. You'llNeed to Have: Technical Skills (3+) years ofrelevant professional experience in a Technical Support role. Hands-on experience with Microsoft Windows and macOSenvironments, including configuration and troubleshooting performance issuesusing Windows troubleshooting tools (Task Manager, Event Viewer, Windows Tools). Familiarity with common software applications such asMS Office, antivirus programs, and other enterprise applications andproficiency in using diagnostics and repair tools. Understanding of hardware components (CPU, RAM, harddrives, GPUs) and configuration of various systems including laptops, desktops,and peripherals. Understanding of network protocols and tools, such asbut not limited to: SFTP, ICMP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6,ping, traceroute, and netstat. Practical experience with networking principlesincluding LAN, WAN, TCP/IP, DNS, BGP, subnetting, and firewalls. Understanding connectivity types, such as but notlimited to: Ethernet, Fiber, VPN, Wired WAN, Wireless WAN. Soft Skills Ability tocommunicate technical concepts clearly and concisely, adapting communicationstyles to suit customer needs. Demonstratesownership and taking initiative, and accountability; and providing update toend users or internal and external parties. A focus on customer satisfaction and the ability tohandle customer issues with empathy. Desire to learn new technologies, tools, and industrypractices. Ability to analyze the business impact of customer issuesand prevents them from spreading further. We'd Love to See: CompTIA A+, Network+, CCNA, Microsoft or industry standard relatedcertifications. Knowledge of router commands (Cisco,Juniper, Arista). Setting up & troubleshootingvirtual environments (VMware, Citrix). Exposure to vendor cloud technology(AWS, Azure). Knowledge of add-ins, macro, and VBA. Experience with FIX protocol andSFTP. What its Like To Work Here? We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways. What is Bloomberg?: View our Benefits: Apply if you think we're a good match. We'll get in touch to let you know that the next steps are. Salary: 80000,90000,USD,Annual

Created: 2024-10-19