Customer Service Associate

Description ESSENTIAL FUNCTIONS OF THE JOB: Make inbound/outbound calls when necessary to help customers. Initiate tracers with carriers. Maintain customer files. Solicit sale of new or additional services. Obtain customer feedback information. Review customer purchase orders prior to order entry. Enter customer orders in the ASI system. Manage quote requests for customers in assigned territory. Ability to multitask if needed. Maintain cleanliness in the work area. Other duties as assigned by the supervisor. Attendance at work is an essential function of the job. JOB REQUIREMENT: High School Diploma or GED. Ability to read and interpret operating instructions and procedure manuals. Ability to interpret technical instructions into a diagram. Excellent written and verbal communication skills. Excellent follow up skills. Ability to read documents for detail. Customer service experience. RBC Bearings offers a competitive benefit package. RBC Bearings is an Equal Opportunity Employer Qualifications Behaviors Required Thought Provoking: Capable of making others think deeply on a subject Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Job Security: Inspired to perform well by the knowledge that your job is safe Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Goal Completion: Inspired to perform well by the completion of tasks Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Education Required High School or better Experience Required 1 year: Working in a CSR role

Created: 2024-11-02