MEMBER RELATIONSHIP CONSULTANT - FARMINGTON
Credit Union ONE - Farmington, MI
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Description Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans, home equity loans, & mortgage loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures. Requirements: High School Diploma or General Education Degree (GED). Minimum of two years of work - related experience as a Member Service Consultant and/or Relationship Banker in the financial industry. Energizing force in the branch; someone who likes to be lead and sets a high pace of energy, enthusiasm and engagement with other employees and members. Hold a valid Michigan Credit Insurance License or obtain such designation within 6 months of hire date. Obtain and maintain NMLS registration within 6 months of hire date. Take real estate loan applications within 6 months of NMLS registration. Expert skills in computer terminal, personal computer and mobile/electronic device operation; mainframe computer system; word processing and spreadsheet software programs. We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off. Qualifications Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Self-Starter: Inspired to perform without outside help Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required High School / GED or better Experience Required 2 years: Member Service Consultant, Personal Banker, or Loan Originator/Officer experience
Created: 2024-09-23