Security Service Technician - Boston, MA

Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will perform troubleshooting and service on commercial electronic security, video, life safety, and intrusion systems. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on /careers. Who You Are You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you'll do with 'Our Training and Your Experience' Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Acts as 'our customer's best service provider' at all times thereby ensuring Convergint is the customer's first choice for service. Takes ownership of onsite projects including safety, quality and performance. Installs, programs, tests, troubleshoots, repairs, and services a variety of systems and equipment which may include security, intrusion, and life safety, with guidance as needed. Colleague interface for the provision of technical support and training for the customer, and as such, is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues. Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted. May require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. Performs all work in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures. May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities. Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support, etc. Works closely with the Service Supervisor, Field Project Manager, and/or Service Coordinator, to assist with overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction. Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Performs other duties and responsibilities as requested or required. What You'll Need Massachusetts D License and/or S License Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. Solid technical skills and experience in electronic security and intrusion systems. Solid programming skills and proven ability to troubleshoot problems and look for solutions. To be a self-starter and work well with minimal supervision. Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.). Strong verbal, written and interpersonal communication skills. Solid organizational skills and the ability to handle multiple projects simultaneously. Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications. A valid driver's license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required. Company Benefits and Perks Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: Company Holidays and Paid Time Off Fun & Laughter Day Off Medical, Dental & Vision Plan Life Insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition Reimbursement Competitive Salary and Compensation Plan Corporate Social Responsibility Day And much more Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Visit our Convergint careers site ( to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Qualifications Licenses & Certifications Required Drive Not CDL Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-02