VP, Consumer Bank Operations Transformation

Job Description: Role Summary/Purpose: The VP, Consumer Bank Operations Transformation - The role will report to the SVP, Operations - Consumer Bank. This role will play a critical role in overseeing and managing the complex transformation of the Consumer Bank Operations teams. This role is a strategic role supporting the banking operations servicing our customers with over $70 billion in deposits. This role will partner with Bank Senior Leadership Team (SLT) to create and deliver on the strategic operational roadmap. The role is responsible for the creation, execution and presentation of Consumer Bank Operations reporting to senior leaders and external regulators. The role will also focus on successful planning, execution, and delivery of transformational projects while maintaining a focus on quality, budget, and timeline. A key focus will be operational enablement of strategic initiatives and creating and delivering on KPIs to measure impact. We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Develop comprehensive daily, monthly and annual reporting including top level project plans, defining scope, goals, deliverables, and resource requirements. Lead cross-functional teams to ensure effective project execution. Monitor and track project progress, identifying and addressing potential risks and issues. Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Consumer Bank.. Communicate project updates and status reports to stakeholders, ensuring transparency and addressing concerns. Collaborate with Consumer Bank Operations leaders to allocate and optimize resources effectively to achieve project goals. Identify and assess project risks, developing and implementing risk mitigation strategies. Serve as a resource and key team member on various project teams, leveraging knowledge of the consumer banking operations and business strategy to drive transformative change. Create roadmap, management routines, updates to rest of enterprise and regulators on Bank Operational performance and transformation progress Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 7 years of work experience in financial services, or in lieu of a degree, 11 years of experience leading cross-functional teams in the consumer banking industry. Minimum of 5 years of experience in Consumer Banking. Minimum of 5 years project management managing multiple programs/projects simultaneously. Relevant certifications (e.g., PMP) are a plus. Experience in delivering cross functional and transformational initiatives. Sharp Analytical and Process Excellence skills Ability to think strategically and evaluate opportunities; identify innovative enhancements to products, tools and technology and effectively build the case for support and plans for execution. Desired Characteristics: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Strong quantitative skills with experience creating data-driven recommendations. Project management skills with ability to manage multiple programs through a team-based approach in a fast-paced environment. Comfort working with and presenting to senior executives across the organization. Grade/Level: 13 The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Contact Center Operations

Created: 2024-11-02