CRPU Associate

Job Description If you are hired provisionally in this title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment. The Homelessness Prevention Administration (HPA) works to keep New Yorkers in their homes. HPA works with the Department of Homeless Services (DHS), the NYC Housing Authority (NYCHA) and many other organizations and City agencies to assist families and individuals in need in obtaining and maintaining stable, affordable housing. Under the general supervision of the CRPU Specialist (Associate Benefits Opportunity Specialist I), with some latitude for independent decision making and action, the CRPU Associate is responsible for performing tasks that support the preliminary activities required for the CRPU to achieve and carry out its responsibilities related to the timely processing and issuing of checks on grants approved by RAU and FCDU, and the disbursement of rent checks to DHS, Landlord, Homebase, and Legal Services Providers. Performs other support related tasks. HPA/ HHSI CRPU is recruiting for three (3) Benefits Opportunity Specialists to function as a CRPU Associate, who will: Review case status in WMS and processes rent arrears approved by the Rental Assistance Unit and FHEPS Centralized Determination Unit. Processes grants in POS and PAM by selecting a case record and using the correct issuance and routing codes to completer the action. Processes same day E-checks in emergency instances by following the appropriate system prompts. Review all housing packets in HRA One Viewer to ensure all documentation is accurate and that landlord information is legible. Scans and indexes housing packets into HRA One Viewer to ensure that supporting documents are part of the electronic record. Register cases by logging into POS, selecting the case action application intake, entering client information and the type of assistance needed and then follows the system prompts to ensure compliance with the completion of approvals from RAU and FCDU. Update budget information to determine if the household is eligible for ongoing housing subsidies such as CITYFHEPS and FHEPS. Updates WMS with new address and landlord information on all FHEPS Move cases. Reissue stale dated grants not cashed or misplaced by landlords by entering information into Finance Net, a web application, to place a stop payment on a check, to prevent it from being cashed, and to allow for the reissuance of that check. Hours: 10am-6pm Work Location: 109 E 16th Street, New York, NY Qualifications A baccalaureate degree from an accredited college; or A four-year high school diploma or its educational equivalent, and two years of full time satisfactory experience in social/human services, call centers, customer service or a related setting performing the following: a) Interviewing, determining eligibility for, and/or providing client benefits and services; or b) Interviewing, determining eligibility for, and/or providing employment planning and counseling services including job development, skill assessment, and employment placement or other economic opportunity programming. c) College credit from an accredited college may be substituted for this experience, on the basis pf 30 semester credits for 6 months of work experience. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Created: 2024-11-02