NAVIGATION CENTER COORDINATOR FT Day Blue Ash Hospice
Trihealth Inc - Cincinnati, OH
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Job Overview: Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution. Job Requirements: High School Degree or GED Computer proficiency in MS Office EPIC typing proficiency Medical terminology Excellent verbal and written communication Customer service Negotiations skills Independent thinker 1-2 years experience Customer Service Job Responsibilities: Other job-related information: Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.
Created: 2024-09-23