On-Call Home Support Scheduler

Location: Brooksby Village by Erickson Senior Living Brooksby Village is a beautiful 90-acre continuing care retirement community located just 20 minutes from Boston in Peabody, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. We are hiring an On-Call Scheduling Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services. How you will make an impact: Answering after-hours phone calls in a timely and courteous manner. Handling all inquiries /referrals promptly to determine the urgency of follow-up needed. Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care. Triaging residents, families, referral sources, and employee questions and issues as appropriate. Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies. What we offer: Competitive benefits packages including medical, dental, vision, and PTO 401k for all employees 18 and over. Company contribution up to 3% once eligible. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age. A 'career for life' approach to professional and personal development for our greatest asset; our employees. Free onsite parking at all of our communities and corporate offices A culture of diversity and inclusion, which builds on our values, vision, and mission. Gated community with 24/7 security. Discounted meals in our restaurants. Compensation: $18 an hour for 'engaged' time plus a stipend for scheduled time What you will need: Experience in home care, healthcare, or an environment serving the senior population. Scheduling services experience preferred. High school graduate or equivalent required. Associate degree preferred. Strong customer service focus and critical thinking skills, including the ability to problem-solve. Organizational skills and attention to detail. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Created: 2024-10-19