Ops Knowledge Manager

JOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:The Knowledge Management team contributes to the Merchant Solutions knowledge management program strategy, and is responsible for the performance of the knowledge management tool. Part of that responsibility includes ensuring the content, structure and functionality meets the needs of their users. Building effective relationships with relevant stakeholders and experts whose input is required to create knowledge content is key to the success of the program. As we continue the focus on improving both the user experience, the team also supports the planning and delivery of new knowledge functionality according to the knowledge prioritization plan.What you will be doing:You will review new or updated knowledge articles for proper grammar/spelling and style guide requirements prior to publishing to the global knowledge management library.You will be partnering with subject matter experts to develop content and guided help flows that will guide and assist our customers in their servicing journey with us.You will monitor reporting and feedback, and will develop action plans based on trends, ratings, views, topics, etc.You will look for opportunities to improve the customer experience through the self-service tools and content ensuring relevant and useful content is available and providing the support our customers' need.You will partner with other internal teams as new technologies are launched that optimize the knowledge management content.You will support the team as an author and copywriter of knowledge articles for both internal and external audiences.You will support the team in creating executive summaries and/or PowerPoint slides outlining updates and results in a clear and concise message for Senior Leadership audience. You will join or lead meetings with internal teams to gather the necessary information needed to develop a content development plan or deliverable.What you bring:Bachelor's degree in business or related field and/or the equivalent combination of education & training (1-3 years of communications & FIS Systems experience)Communicates ideas both verbally and in written form in a clear, concise, and professional mannerRequires good working knowledge of FIS systems as well as the industries in which FIS competes for businessAbility to understand and apply conceptsAbility to handle projects commensurate with job expectationsAbility to analyze and solve problems using learned techniques and toolsRequires human relations, negotiation and documentation skillsAdded bonus if you have:Team skills, including the ability to establish and maintain effective working relationships both internally as well as externallyFlexibility, versatility, dependabilityWhat we offer you:Competitive salary and excellent bonus potential (upon entering a full sales executive role)Attractive benefits including private medical cover, dental cover, and travel insuranceTraining across core financial, sales and FIS solutionsGreat workspaces with dedicated and motivated colleaguesA broad range of professional education and personal development opportunities.Vaccination RequirementsAll employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: For positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly

Created: 2024-11-02