SDT Product Support Representative II

JOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamFIS Capital Markets' Securities, Derivatives and Tax Client Experience US team provide product support to Financial Industries' top 100 clients. We support more than 20 Products across the board. We have Support staff stationed globally to support the client's needs.What you will be doingYou will be providing one of a kind Product Support experience to Financial Industries' top 100 clientsYou will be responding to customer product inquiries via telephone or in written internet-based email or chat sessions with help from FIS Knowledgebase tools and working with partner technology teamsProvide responses to clients in timely, accurate and clear communication.Actively prepare useful articles with issues and their resolutions based on your experiences available for your teamDocument customer information and recurring technical issues to support product quality programs and product development.What you bringPrior Client Support/Product Support experienceLogical thinkerExcellent communication skills both verbal and writtenTech Savvy - extremely comfortable working with computers and a variety of applicationsYou will have excellent analytical skillsExcellent time management skills with ability to multi-taskAdded bonus if you haveUnderstanding of Finance Industry and Cleared DerivativesUnderstanding of RDBMS (Relational) database strongly preferredStrong problem solving and decision-making skillsSelf-starter with proven ability to work independentlyWhat we offer youA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities - FIS is your final career stepA variety of career development tools, resources, and opportunitiesTime to support charities and give back in your communityA fantastic range of benefits designed to help support your lifestyle and wellbeing .Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: For positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly

Created: 2024-11-02