Client Service Analyst

Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality. Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients. Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client. Monitors performance against existing service agreements and ensures client's obligations are met. Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market. May conduct product/services and process training for clients and other employees. May conduct service meetings at client sites. Represents IQVIA on external client projects. May mentor and lead other client service reps and represent the manager in their absence. Qualifications Bachelor's Degree or related work experience Req One (1) to two (2) years' experience as an IQVIA Client Service Representative Req preferred Broad knowledge of the concepts, practices and procedures of the client service representative field Req Broad knowledge of IQVIA products and the Pharmaceutical industry Req Meeting facilitation, presentation and training experience Req Proficiency in PC applications, such as Excel Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases Demonstrated problem solving, analytical and strong customer service skills Demonstrated ability to develop and maintain relationships in a diverse business environment Ability to travel to clients and IQVIA offices as appropriate IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. The potential base pay range for this role, when annualized, is $49,600.00 - $112,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes. To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled

Created: 2024-11-02