Customer Solutions Associate

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviorsâ„¢ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary The focus of the Customer Solutions Associate is to assist members and providers with resolutions for complex issues and identify trends while creating a positive customer experience. The Customer Solutions Associate will receive and answer questions from CVS Retail Pharmacy Customers regarding billing statements, payment information and reimbursement issues. This associate will also be responsible for following up with their customers with resolutions to their original call. The Customer Solutions Associates will need to be able to maneuver through several systems often while on one phone call to find a resolution. They will handle back-office work as well as populating data needed by other teams within 3rd party. The right individual will be able to work independently as well as be a team player. Required Qualifications 1+ years of customer service experience. Possess active listening skills Ability to multi-task while working in a fast-paced environment. -- Ability to work in strict confidence, ensuring the confidentiality of patient, medical and financial records and abide by the policies, procedures, guidelines, and trainings required for position. Ability to complete routinely assigned work based on productivity standards (SLA) with minimal supervision Ability to work individually or with a team. Flexibility to adapt to a changing environment, quickly making sound decisions and the desire to seek continued professional growth. Excellent verbal and written communication skills and the ability to interact professionally with internal/external business partners (i.e., directors, managers, colleagues, and external entities). Preferred Qualifications Basic working knowledge of all MS Operating Systems and MS Office applications (such as MS Word, Excel, Access, and Outlook. Active PTCB Certification (CPhT) -Active Pharmacy Technician I License --Active Pharmacy Technician II License Skills: Knowledge of Excel, Access, and comfortability speaking on the phone Education Verifiable High School Diploma or GED required Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits CVS Health (We anticipate the application window for this opening will close on: 09/27/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-11-02