Lead Director, Strategic Programs - Shared Services ...

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviorsâ„¢ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary The Lead Director for Strategic Programs will play a critical role as part of the leadership team, spearheading transformative initiatives with a focus on value creation throughout the enterprise to elevate our operational effectiveness. This leader will direct the development of Excellence & Innovation value creation and strategy execution plans, partnering with enterprise shared service teams and business units to identify and execute on these programs. Responsibilities Oversee planning and execution of multiple projects, ensuring they deliver value and meet deadlines. Act as the primary point of contact for clients, building and maintaining strong relationships. Manage relationships with third-party vendors and partners to ensure they align with service delivery goals and contribute to overall client satisfaction. Monitor KPIs and service performance metrics. Provide regular reports and insights to senior management and clients highlighting successes, areas for improvement and strategic recommendations. Provide guidance on corrective actions as necessary. Lead resolution efforts for critical issues and escalations, coordinating resources across teams to ensure timely and effective solutions. Identify potential risks and develop mitigation strategies across projects, ensuring issues are resolved promptly. Implement process improvements to drive efficiency, quality and performance. Recruit, train, mentor, coach and develop collaborative leaders across the organization that will identify, prioritize, and execute value creation and/or strategy execution projects to create an exceptional return on investment. Qualifications Experienced In: 10+ years of relevant professional experience Strong domain knowledge of accounting, finance or finance ops (e.g., revenue cycle) in a healthcare environment, such as medical and Rx billing, collection, and cash operation. Comfortable dealing with ambiguity and complex processes Prior consulting experience in a similar role is highly preferred Skilled In: Problem solver with strong analytical and quantitative orientation Charismatic relationship builder with strong passion for innovation and transformation Proactive, planful, and result-driven with highest level of attention to detail Effective communicator with strong verbal and written presentation abilities Strong meeting facilitator with ability to drove consensus across competing point of views Ability To: Generate enthusiasm, commitment, and alignment Influence stakeholders without authority Understand the big picture and influence stakeholder, team members, peers towards the right outcomes Communicate effectively in a manner that is clear, logical, and consistent both verbally and written Prepare materials and presentations with a high degree of accuracy under tight deadlines Manage multiple projects simultaneously, anticipate potential issues early and adjust priorities as needed to meet engagement outcomes. Education Bachelors Degree Required and or equivalent relevant experience Masters Preferred Other Certification(s) Preferred: Six Sigma Black Belt Project Management Professional (PMP) Technical & analytical tools (Alteryx, Automation Anywhere, Power BI etc.) Consulting Experience Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits CVS Health (We anticipate the application window for this opening will close on: 10/13/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-11-02