Product Change Specialist

In this role, you will serve as ADP's expert on product changes in Retirement Services. You will assist clients, advisors, and internal partners with moving products, changing funds, or adding and removing plan-level features. You carry the weight of ADPí¢€™s service reputation and client satisfaction in your hands. Day-to-Day Your main objective will be to help clients and advisors complete plan and fund changes. The nature of what you do will not change, however, every day will be different due to the variety of questions you will receive and solutions you provide. Each plan you work on will be a mini project for you to manage and get across the finish line. Give & Get To thrive in this role, you should communicate with clients, advisors, and internal partners in ways that build rapport, establish trust, and shine with professionalism. Communication styles both over the phone and in writing should be clear and easy for clients to understand and act upon. Pace should not scare you, as we work in a supportive and collaborative environment. We also have a healthy dose of fun. Not only can you find a career here in a company that values inclusion, but also friendships that last. What you can expect on a typical day: Client and Advisor Support . You will help our clients and advisors manage their business by assisting them with various product and/or fund changes. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Operational Assistance . You will be expected to create documents for client signature as well as key information into internal systems to complete plan changes. Organize . You adhere to a daily schedule and organize yourself to deal with a high volume of plans. Volume may be greater during year end. TO SUCCEED IN THIS ROLE: Requirements Experience . At least one year of experience in a client service environment or other business experience The ability to discuss our processes and product decisions with our sales force and prospective clients A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPí¢€™s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPí¢€™s culture and our full set of values.

Created: 2024-11-02