Café Shift Lead
Merlin Entertainments - East Rutherford, NJ, NJ
Apply NowJob Description
🕠Café Shift Lead ðŸ•Would you like a job where spreading happiness is part of the gig? 🌈 Dive into the ultimate indoor LEGO playground and build a career full of fun! Whether you’re filling hungry tummies, racing LEGO cars, building AWESOME models, or operating our rides, everything you do will make a child’s day! 🎠This is the place where job satisfaction is guaranteed, and every shift is all about fun! 🎉LEGOLAND Discovery Center New Jersey is looking for an enthusiastic Café Shift Lead to help us create magical memories for our guests in our ultimate indoor LEGO experience! ðŸ°About the RoleOur Shift Leads are the heart of LEGOLAND Discovery Center NJ! 💖 You’ll serve as the Manager-on-Duty for the entire attraction, ensuring the smooth operation of our Admissions Department, Retail Shop, Café, and Attractions. Shift Leads also play a vital role in developing our front-line staff to deliver world-class customer service every day—all while wearing a big smile! 😊 Compensation for this role is $18.75/hour.Responsibilities👑 Manager on Duty Duties:Oversee the smooth operation of all departments: Admissions, Attractions, Food & Beverage, and Retail. ðŸ”Delegate and monitor daily assignments for front-line staff. 📋Lead and motivate staff to be “guest obsessed” and provide exceptional customer service. 🌟Uphold health and safety policies, ensuring all teams are compliant. 🛡ï¸Manage queues and guest flow in the busiest areas for optimal safety and efficiency. 🎟ï¸Efficiently address guest issues and concerns by communicating with relevant departments. 😊🎓 Coordinate Training of Front-Line Hosts:Initiate and organize Host training in ride safety, food safety, profit protection, and retail standards. 📚Empower team members to deliver outstanding customer service and handle guest recovery as needed. 💪Evaluate workforce performance and provide coaching or escalate as necessary. ðŸ†ðŸ› ï¸ Support Assigned Department:When not managing, support your department in training, stocking, inventory controls, employee engagement, and scheduling. 🙌About YouWe’re looking for candidates with experience from various backgrounds:Hospitality Industry (Attractions, Hotels, Museums, etc.) ðŸ¨Food and Beverage ðŸ½ï¸You should have:A contagious, positive, can-do attitude! 😄High School Diploma or GED equivalent. 🎓At least 1 year of experience leading teams in an innovative and fast-paced environment. 🚀A guest-first mindset with excellent verbal and written communication skills. âœï¸Flexibility and adaptability, especially when implementing new operational procedures. 🔄The ability to prioritize and multitask under pressure. â³Open availability, especially during weekends, holidays, and school breaks. 📅About MerlinMerlin Entertainments is the magic behind iconic brands like LEGOLAND theme parks, Madame Tussauds, SEA LIFE Aquariums, and LEGO Discovery Centers. We operate over 140 attractions across 24 countries, delivering memorable experiences to 67 million visitors a year. ðŸŒEveryone Matters at MerlinAt Merlin, we welcome the world to our magical attractions every day and strive to reflect that multicultural mix within our business. 🌈 We are committed to creating an inclusive and diverse workplace where everyone can be themselves, thrive together, and feel valued—regardless of age, race, gender, disability, or sexual orientation. 🤠We aim to be the most inclusive and flexible employer in our industry.Ready to join the magic? Apply now and be part of our fantastic team! 🎊✨About the PerksIn return, you’ll find a competitive salary and benefits package, including:🥠Affordable and robust medical, vision & dental plans.💼 Company-paid life insurance and 401(k) matching plan.ðŸŽŸï¸ Free entry to all our Merlin attractions worldwide, extending to family and friends!📈 Opportunities for continued growth within an exciting global organization.From USD $18.75/Hr.
Created: 2024-09-23