Export Order Customer Care Specialist

As the Export Order Specialist, you will manage international orders, placing them at the appropriate sourcing site, entering them into our Oracle ERP system, and following up on order releases. We ask that you have a thoughtful understanding of compliance guidelines, regulations, experience, and judgment for screening customers and products. The specialist must achieve customer satisfaction while following regulatory requirements. You will respond to customer requests, orders and questions promptly, maintaining high levels of service and quality. Additionally, reporting directly to the Export Compliance Supervisor the role includes general administrative assistant tasks and timekeeping responsibilities for Refinish sites. Export order entry comprises about 75% of the role, with the remaining 25% dedicated to admin/timekeeping tasks. Key Responsibilities Determine if customer orders can be shipped internationally per PPG Export Compliance guidelines, US government regulations, PPG Product stewardship requirements, financial status, and other export considerations. Deliver approved purchase orders for US goods to sourcing locations and enter them into the Oracle ERP system. Maintain customer and product databases in ERP and Transportation Management Systems for established business segments, including lead times and sourcing information. Manage customer and country-specific requirements, translating purchase order details to operating systems at each plant or sourcing location. Reconcile timesheets for Refinish sites and resolve timekeeping discrepancies. Qualifications High School Diploma or Equivalent. Experience for IT tools (Excel (can perform complex functions), PowerPoint, Word, Outlook) Working knowledge of US export compliance. At least two (2) years of experience in export compliance customer service, with knowledge of business-to-business customer service and international order processing. Oracle ERP knowledge. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are 'One PPG' to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, ag

Created: 2024-10-19