Engagement Manager

Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursThe ChallengeAdobe's Digital Strategy Group partners with C-level executives at top Travel & Hospitality companies to provide guidance on digital strategy and transformation, enhancing customer-centric experiences, fostering loyalty, and driving digital innovation while improving operational efficiency. The next phase of growth will be driven by building deep internal expertise in loyalty to help clients reimagine the customer journey to accelerate acquisition and retention.As an Engagement Manager in the Travel & Hospitality practice, you will lead strategy consulting engagements for some of the world's leading travel, hotel, and hospitality brands (e.g., hotels, airlines, cruise lines, quick service and fast casual restaurants, online travel agents and rental cars). For each engagement, you will lead a team of experts to conduct analyses, develop insights, and deliver impactful recommendations. You will advise senior industry leaders and apply your experience to become a trusted advisor to clients and a thought leader on trends, digital innovation, loyalty, use cases for Adobe technology, and relevant research in the travel and hospitality industry. You will bring a visionary approach to customer engagement and loyalty, which applies to Adobe's full suite of enterprise solutions.At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world by numerous 'best places to work' awards. We are committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely. If you're looking to build your career, Adobe's the place for you. Every day, we get to work with some of the most creative, analytical, authentic, and inspiring people in the world.What You Need to Succeed10+ years in the Travel, Hospitality & Dining space strongly preferred.7+ years in Loyalty and CRM strongly preferred5+ years in the Gaming industry is a plus.Experience as a practitioner working in the industry leading strategy in digital, martech and loyalty. Plus, experience managing engagements with a structured problem-solving approach (similar to working in a top digital agency or consulting firm).Expertise in creating digital experience, loyalty, or monetization strategies in the Travel & Hospitality space along with a high-level understanding of marketing technologies and tactics needed for execution.Experience leading enterprise-level digital transformation strategies.Knowledge of Adobe Experience Cloud or similar martech and CRM solutions.Executive presence and client communication skills, with the ability to engage and inspire senior leaders.Outstanding structured problem-solving, critical thinking, and analytical skills, including talent for conducting research, analyzing data, developing hypotheses, and crafting effective recommendations focused on the highest-value opportunities.High degree of intellectual curiosity and ability to absorb new concepts quickly.Bachelors degree or equivalent, MBA preferred.Willingness to travel up to 30%.To succeed in this role, you should have a consistent track record of advising senior executives and compelling them to act on your recommendations. You can apply a problem-solving approach to synthesize data sets and develop novel insights, while mentoring others to do the same. You have experience progressing sophisticated transformation projects including joint innovation and partnering with 3rd parties like systems integrators and strategy firms. You can provide impactful updates to the client's and your own executive leadership. You can lead a diverse team of strategists, technologists, relationship managers and other functions to deliver value to customersDiscover More About Working At AdobeAdobe Life (video): 'best places to work' lists love us: Names Adobe Top 20 Best Places To Work: 'performance reviews'(video): Life Magazine: Digital Index: a peek into Adobe life in this video.Adobe believes in hiring the very best and that's why our dynamic working environment has received awards throughout the globe. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, builds an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company's success.When you join Adobe, you can look forward to collaborating with the most genuine people in the industry, working on projects with real purpose, and having immense pride in the products we build and the customers we support. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.Adobe is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.Learn more about our vision here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request e create experiences that matter at a company that is recognized around the world and hear what our employees are saying about their career experiences on the Adobe Life blog.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $116,700 -- $217,500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and 'fair chance' ordinances.Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status. Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly

Created: 2024-10-19