Sr. Client Service Specialist

Experience Level: Experienced HireCategories: Corporate ServicesLocation(s): 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US#efc-dnp#LI-DNInocb #ind-dnp#NoPDNAt Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Employer: Moody's Analytics, Inc.Title: Sr. Client Service SpecialistLocation: 7 World Trade Center, 250 Greenwich Street, New York, NY 10007Duties: Analyze complex financial models on conceptual, intuitive, and practical levels. Perform data analysis using SQL, VBA, RStudio, and Excel. Identify, capture, and channel client feedback on product features and functionality to product managers and engineering. Deliver customer service on Moody's Analytics credit risk management solutions, including ImpairmentStudio, ImpairmentCalc, and Commercial Mortgage Metrics. Support clients on use of industry-leading credit risk products. Provide in-depth education and assistance on product features, functionality and the product technical architecture. Test AI technology to support implementation and promote the use of AI technology Share and leverage product knowledge to provide professional guidance to junior members. Work with product managers and data analytics teams to enable smooth start on the support of a new product, including researching andestablishing escalation procedures. Guide new members on leveraging AI technology while ensuring professional standards. Originate content for Client Knowledge Base and internal resources. Proactively identify knowledge gaps, and design and implement training to support the team's development.Requirements: Requires a Master's degree or foreign equivalent in Financial Mathematics, Computational Finance, or a closely related quantitative field. Must have experience or academic training with the following: performing complex data analysis and interpreting financial models; writing SQL Server or Oracle queries and stored procedures, SQL procedures and error messages, and Operating System/Database server diagnostics; utilizing programming languages; conducting price analysis and time-series modeling; and analyzing complex mathematical problems and finding solutions via analysis of application log files.For US-based roles only: the anticipated hiring base salary range for this position is $88,670 to $160,850, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.To apply, please submit resume through , via e-mail at , or by mail to: Moody's Analytics, Inc., Attn: HR Box 28, 7 World Trade Center, 250 Greenwich Street, New York, NY 10007. Please refer to Job Ref. 5681.For US-based roles only: the anticipated hiring base salary range for this position is $88,670 - $160,850, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNetPlease note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.Moody's Corporation is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locationsPlease contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing. Minimum Salary: 30 Maximum Salary: 40 Salary Unit: Other

Created: 2024-11-02