Assistant Banquet Manager

Job Description Summary The Assistant Banquet Manager is responsible for supervising, training and ensuring the performance of assigned banquet associates, so that all procedures are completed to the hotel's standards. The Assistant Banquet Manager will be required to assist where necessary to ensure optimum service to all guests. The Assistant Banquet Manager will assist in other F& B areas as needed.Job DescriptionPrinciple duties and responsibilities (Essential Functions) include: Operational/FunctionalAssist in maintaining a highly motivated and well trained staff.Assume responsibility of the daily operations of all banquet events.Maintain complete knowledge of service requirements for assigned functions: prices for specified selection on cash function, groups' names and background, type of functions and expected attendance/guarantee numbers, special requests/arrangements, V.I.P.'anize all assigned functions and complete preparation work in accordance to departmental standards.Follow up on special arrangements to ensure compliance with such.Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Banquet Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies.Requisition linens/skirting required for designated functions and transport such to function spect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment setup; rectify any deficiencies with respective spect grooming and attire of associates; rectify any spect table setups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.Check bar setups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, and layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact.Set out name cards, escort cards in accordance with group requirements and departmental anize head table assembly and assist in group's entrance into the function area.Meet group coordinator/MP prior to function, make introduction and ensure that all arrangement are agreeable.Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards.Direct servers on timing of service throughout municate additional mea requirements and special requests to the kitchen.Constantly monitor associates performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies.Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butters, cream, dressing, etc.) and that all banquet supplies are returned to the designated storage areas.Direct the final breakdown of function room and clean up. Ensure all department standards are met.Ensure all closing duties for staff are completed before associates sign out.Conduct training of associates as assigned.Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.Foster and promote a cooperative working climate, maximizing productivity and employee morale.Respond to all pages plete work orders for maintenance repairs and submit to engineering. Contact the PBX Operator directly for urgent repairs.Document pertinent information in department log plete all paperwork and closing duties in accordance with departmental standards.Review status of assignments and any follow-up action with manager and/or on-coming supervisor.Attend designated meetings, menu and wine tastings.Assist the banquet manager as assigned.Stock banquet supplies.Assist with inventories as assigned.Prepare daily/weekly payroll and tip distribution as assigned.Conduct scheduled function room inspections, using a checklist in accordance with departmental standards.Strategy and Planning: Assist in working toward positive financial results by ensuring that scheduling functions are performed accurately and on a timely basis that fall in line with the budget.Meeting with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. Communicate service needs throughout the function.Prepare station assignment for Banquet Servers according to group requirements and hotel standards.Ensure that assigned associates have reported to work; document any late or absent employees.Coordinate breaks for assigned associates.Conduct pre-function meeting with servers and review all information pertinent to setup and service of group.Assist banquet associates with their job functions to ensure optimum service to guests.Observe guest reaction and confer frequently with service associates to ensure guest satisfaction.Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and what time of day.Promote positive guest relations at all time.Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Additional Job Description Qualifications and SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1-2 years experience in hotel banquets with supervisory experienceAbility to satisfactorily communicate in English with guests, management, and coworkersAbility to compute basic math calculations.Working knowledge of Micros, Excel & WordFamiliarity with Food and Beverage controls.Track record of delivering exceptional guest and client experienceExcellent time management skillsDemonstrable expertise in analysis and action takingExcellent oral and written communicationExcellent organization skillsAppropriate professional appearance and demeanorunion experience a plus Additional Job Information/Anticipated Pay Range $25.00 - $29.00; Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly

Created: 2024-10-19