Security Service Technician IV

What you will do Responsible for Installing and servicing the software and hardware for integrated applications following governing codes and standards. Design, install and service various types of communication applications to include wireless and LAN/Wan based security, fire, video surveillance and access control solutions following governing codes and standards. How you will do it Installs and services the software and hardware for integrated systems/applications without supervision. Completes system and network programming as required. Locates and clears trouble with damaged equipment or wiring, readjusts equipment, repairs or replaces inoperative equipment and test for proper operation. Maintains as a positive liaison between JCI Security and the customer to ensure proper communication is filtered through the JCI Security and the customer organization while maintaining a high degree of professionalism and customer satisfaction. Ensures proper application of systems products to meet customer requirements. Responsible for configuration, installation, maintenance and support of data/video communication networks including wireless and IP solutions. Develop and provide training and technical support tools for users with varying levels of IT, Security and Fire knowledge and competence. Construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams and programming records. Create detailed security, fire and networked server documentation, including physical diagrams, logical diagrams, IP address schemes and asset management and database designs. What we look for Required Associates Degree preferred or equivalent work experience. High School Diploma required. Variety of Security, Fire and communication manufacturer product certifications. State and Local Certifications as required. Must complete up to and including Level E of the Technician Career Ladder for the Safety, Soft Skills, Intrusion, Networking, Computer, State Certifications, Access Control and Close Circuit Television training courses. Have the aptitude and or the years of experience capable of designing, installing, inspecting and repairing integrated systems/applications. Experience with Software House, American Dynamics, Bosch, DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems. Have the aptitude and or the of experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers. Experience with and solid working understanding of Cisco switches, routers, IOS software and diagnostics. Good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers and switches; knowledge of building, configuring and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs Excellent oral and written communication skills. Excellent organizational skills. Manage multiple tasks and resources. Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet. Good understanding of IP Backbone Architecture, TCP/IP protocol. Strong analytical and troubleshooting skills. Ability to effectively interact with internal organization and customer representatives and be a team player at all levels. Possess high level of PC literacy. Ability to work independently or in a team environment. Interpret/read blueprints, building plans, electrical, schematics and sprinkler/fire plans in order to complete equipment installations, repairs, inspections and clear troubles. Must have a valid driver license. Ability to occasionally travel out of town to customer locations and training. Ability to p

Created: 2024-10-19