Desktop Support Intern
Dollar Bank - Pittsburgh, PA
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The purpose of the Desktop Support intern position is to provide first level technical support to back-office users. First level technical support may include, but is not limited to, the following: cloning workstations, installing workstations in the back office, racking hardware, moving computer equipment, performing routine hardware and software upgrades, and first level troubleshooting. PRINCIPAL ACTIVITIES / OBJECTIVES: •Install and configure PCs for use in the back office. •Assist with the installation of hardware in the back office. •Troubleshoot, diagnose, and resolve hardware and software problems. •Provide high level technical support for back-office desktops. •Perform routine hardware and software upgrades. QUALIFICATIONS: •Completion of 1 year of college to include classes in Windows operating systems, PC repair, and networking. •Experience in PC repair strongly preferred. •A working knowledge of Ethernet and TCP/IP. •A strong commitment to customer service. •Occasional availability to work after hours and weekends. •Occasional overtime may be necessary to accomplish group goals.
Created: 2024-09-20