Holtec Security International - Junior System ...
Holtec International - Camden, NJ
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HSI Junior System Administrator Description: HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision. Tasks and responsibilities include: Troubleshoot and resolve complex hardware & software issues in a timely manner Record all client inquiries in ticketing system; from initial call to incident resolution Perform on-site troubleshooting of hardware, network, & software Serve as point of escalation for helpdesk staff Perform new software/hardware installations, configurations, and upgrades Build and deploy workstation images using RMM software Configure, maintain, & create workstation backups using backup tools Install, Configure, & Support MS Office Products Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI Perform audits of systems and hardware Maintains the integrity and security of servers and systems Configure and troubleshoot issues on Microsoft Surface devices Diagnose and resolve issues with Google Apps for EDU Use RMM software to diagnose issues and perform automation tasks Assist customers in gaining access to various systems and servers Ability to understand & articulate root cause on client issues Work closely with the team to resolve or properly close aging tickets Manage individual queue of tickets and respond, document, and close in a timely manner. Ensure the highest level of customer satisfaction Qualifications: Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously Windows Server Operating Systems (2012 to 2019) Active Directory management Group Policy Management Incident management and troubleshooting skills Windows file shares and security administration Windows 7 and 10 Desktop Operating Systems Provides advice and training to end-users Maintains current knowledge of relevant technologies as assigned Excellent Customer Service Skills. Microsoft 365 and Azure Experience Clear understanding of networks, including LAN/WAN/VPN, routers, switches, servers Experience with RMM software Imaging software experience Multifactor Authentication Desktop-based hardware support experience with Windows 7 and Windows 10 systems Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals Networking Experience in troubleshooting connectivity issues, DHCP, DNS Experience removing viruses/malware/spyware Self-motivated with the ability to follow directions, complete time-sensitive tasks, and meet deadlines with minimal supervision in a fast-paced and high stress environment Strong planning and organizational skills; with the ability to document processes and procedures Excellent oral and written communication skills; including the ability to interact with people at various levels Passionate about providing excellent customer service and follow-through to completion Education, Experience, and Certifications: 3+ years of providing desktop support with some in Level 2 or System Admin Professional certifications (HDI-DST, MCSA, CompTIA A+) are a plus Associate's or Bachelor's degree in Computer Science, IT, Engineering, Science or related field is a plus Powered by JazzHR
Created: 2024-09-20